Training of sales staff
We nurture the development of our employees and continuously improve their qualifications. We are committed to systematically expanding our knowledge of industry news and sales and negotiation techniques. As William B. Martin:
“Providing employees with opportunities for personal development gives them a sense of fulfilment and increases the value of their work in their eyes, as well as fostering the belief that work can be a source of pleasure and satisfaction and self-improvement.”
Guided by this idea, last week BTC organised a training course for its Sales Department employees entitled: Negotiating in practice – How to negotiate effectively and achieve your goals? During the event there was no shortage of:
- substantive knowledge of effective negotiation strategies,
- integrative group exercises,
- simulation games,
- diagnostic tests,
- practical cases simulating real negotiations.
Rafał Tabaczek – a certified business trainer – ensured a positive atmosphere, good organisation and engaging content and exercises during the training. However, its effects are best demonstrated by the feedback from our employees:
Sandra Kowalik
Sales Manager
“The negotiation training consisted mainly of group assignments, which allowed me to get even more in tune with the team. In addition to the knowledge of negotiation techniques, I gained a lot of valuable information about myself. The training itself was conducted in an active manner, so we were able to use the techniques we had learnt in a practical way using examples from various industries. There was a pleasant and cheerful atmosphere throughout the training, and the knowledge I gained will definitely be used in my everyday work.”
“The training allowed me to systematise my knowledge of negotiation techniques. It will definitely make me use all techniques more consciously and make the negotiation more planned and thoughtful. The training also showed me which ways of negotiating are compatible with my character and which I am comfortable with.”
Joanna Klepacka
Sales Manager
Olga Karmanowicz
Key Account Manager
“The training not only helped me to structure my existing knowledge and improve my negotiation skills, but also to get to know my teammates better. The two days of intensive work during various tasks also turned out to be a great integration activity. The facilitator imparted knowledge in an interesting way and allowed us to put it into practice during varied exercises and games.”
The ratings speak for themselves! Now there is nothing to do but wait for the results of the training. It is time to put the knowledge we have gained into practice to make the sales process even better and to respond to our customers’ needs.
