Responsibilities:
– the development of the eHelpDesk product throughout all stages of its life cycle,
– developing a product strategy and development roadmap,
– analyzing customer needs, the market, and the competition, and identifying new opportunities for product development,
– gathering, analyzing, and prioritizing requirements, and translating them into product features,
– Collaborating with the R&D team on the design, implementation, and testing of new features,
– Developing ITSM processes in accordance with ITIL best practices, particularly in the areas of incident, problem, and change management,
– Monitoring product quality and the effects of implemented changes,
– Collaborating with the sales, marketing, and implementation departments on product development and sales support,
– Conducting product presentations and preparing product documentation and materials.
What we offer:
– Stable employment (employment contract or B2B—choose your preferred form of employment),
– Fixed salary and a transparent bonus system,
– gift cards or special occasion bonuses,
– a MultiSport card,
– private health insurance,
– product and professional development training,
– a real say in the direction of eHelpDesk’s development and the features being implemented,
– collaboration with the technical team and the sales and marketing departments,
– the opportunity to bring your own ideas to life and develop a modern ITSM product,
– participation in industry events,
– other benefits – see: www.btc.com.pl/kariera/swiadczenia.
Our requirements:
– Experience in IT product management, e.g., as a Product Manager or Product Owner,
– Practical knowledge of ITIL and IT service management processes,
– Ability to analyze customer needs and translate them into functional requirements,
– Ability to plan product development and set priorities,
– Experience collaborating with technical teams,
– Strong analytical and communication skills,
– independence, organization, reliability, and a goal-oriented mindset.
We welcome:
– Experience in developing HelpDesk, Service Desk, or ITSM systems,
– Knowledge of tools for managing product backlogs and roadmaps,
– Knowledge of system integration and APIs,
– Experience conducting product presentations and collaborating with business clients,
– Knowledge of issues related to infrastructure management and IT security.
If you do not have experience in all the areas indicated – send your application and we will certainly consider your candidacy!
What do you need to do now?
If you are interested in this position, please send your application (resume) to praca@btc.com.pl, including the reference number [PM 10/2026] in the subject line.